FAQs

General FAQs

How can I find a retailer in my area who sells Golden products?

That’s easy! Simply click on the Find A Retailer link on our website. You can search for retailers using a specific zip code.

Can I buy products directly through Golden?

We sell our products through authorized Golden retailers across the country and online. Visit Find A Retailer!

Does Golden work with Medicare or Medicaid? Do you offer financing?

Some of our retailers are enrolled in Medicare and Medicaid and work with customers to submit claims. Find a retailer near you at www.goldentech.com/locator/ and call to ask if they are enrolled. Many of our retailers also offer financing through CareCredit – Learn more at https://goldentech.posturestage.com/support/financing/.

The retailer I bought my Golden product from is no longer in business. Who do I contact if I come across any issues?

Please refer to our Retailer Locator to find the closest store near you! www.goldentech.com/locator/

How do I know if a necessary repair is covered by Golden’s warranty? How do I make arrangements to get my product repaired?

Please check with the retailer or servicer where you purchased your Golden product from and provide them with the serial number of your product. Should you have any issues, please call us at (800) 624-6374.

Lift Chair FAQs

Where can I find the serial number on my chair?

Golden provides the serial number in three places on every chair – The owner’s manual, the lift frame, and the wire on the hand control.

Are Golden power lift recliners considered medical devices?

All Golden power lift recliners are FDA Approved Class II Medical Devices.

What are Comfort Zones?

Comfort Zones refer to how many motors the lift chair offers. The Golden Comfort Zone system helps you find the most comfortable positions by allowing you to adjust up to five different areas or zones of the body.

Scooter FAQs

Where can I find the serial number on my scooter?

Depending on the model, the serial number will be located under the carpet, on the battery box, seat post, and/or charger.

Where can I find a copy of the owner’s manual?

Visit https://goldentech.posturestage.com/owners-manuals/.

How often do I need to charge the batteries?

We recommend charging your unit every night, especially if you use your mobility product every day.

Where can I get new keys if I’ve lost mine?

Please contact the retailer/servicer whom you purchased your Golden product from, or visit our Retailer Locator to find the closest store near you – www.goldentech.com/locator/

How do I get new parts for my unit?

Please contact the retailer/servicer whom you purchased your Golden product from, or visit our Retailer Locator to find the closest store near you – www.goldentech.com/locator/

Power Chair FAQs

Where can I find the serial number on my power chair?

Depending on the model, the serial number can be found under the joystick, on the charger and/or under the footplate.

How do I get new parts?

Please contact the retailer/servicer whom you purchased your Golden product from, or visit our Retailer Locator to find the closest store near you – www.goldentech.com/locator/