How Can We Help? We Want To Hear From You!

Golden is a family-owned and operated business located in North Eastern Pennsylvania. Since 1985, we’ve built our business on the two main principles: Build it right the first time, and do the right thing.

We are not a retailer. We do not sell to the public. We proudly provide our products to the public through medical supply stores nationwide. We count on these retail locations to display, sell, and deliver our products. We expect them to be knowledgeable about our product offering and courteous about answering your questions in the buying process.

If you’ve experienced a problem with any part of your buying experience with our company or our partners, we want to know about it. We proudly provide this questionnaire to empower you to make a difference and help us and our partners improve. Please answer the questions below and express to us how we can make sure your experience with our company and partner’s was a “Golden experience”!

Customer Escalation Form

Your Name*
Your Phone Number*
Your E-Mail*
Your Address*
Street Address Address Line 2 City State ZIP Code
Retailer Name Who Sold You The Product*
How did you learn about the retailer who you purchased the product from?*
Retailer Address*
Street Address Address Line 2 City State ZIP Code
Who is the person you worked with at this dealership?
Product Type:*
- Lift Chair
- Wheelchair
- Scooter
Model # of Product:*
Serial #*
Please describe the issue you wish for us to escalate:*
Would you like to be contacted regarding this issue?*
- Yes
- No
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